Workplace Investigations Process

A Step-by-Step Approach

Every investigation is conducted with fairness, accuracy, and transparency. Karapiti follows a clear, structured process designed to protect all parties and ensure findings are based on credible evidence.

This approach provides clarity and confidence for both employers and employees, ensuring the investigation can withstand scrutiny and aligns with employment law and best practice.

Step 1 – Referral and Scope

Each investigation begins with a discussion to understand the background and define the issues to be investigated.
The employer provides relevant information and agrees on the scope of the investigation, ensuring the process remains focused and manageable.

Step 2 – Terms of Reference

A written Terms of Reference document outlines the purpose, process, and parameters of the investigation.
It clarifies roles and responsibilities, sets expectations for communication, and establishes confidentiality.

Step 3 – Document Review

Relevant documents, policies, correspondence, and evidence are reviewed to understand the context and identify key issues.
This may include employment agreements, workplace policies, emails, or previous reports.

Step 4 – Interviews

Interviews are conducted with complainants, respondents, and relevant witnesses in a respectful, confidential manner.
Questions are designed to gather factual information and ensure each person is heard and understood.

Step 5 – Evidence Analysis

All information is assessed objectively against relevant workplace policies, procedures, and employment law.
The goal is to establish what occurred, based on the balance of probabilities, and whether conduct breaches any workplace standards.

Step 6 – Findings Report

A comprehensive report is prepared summarising the process, evidence, and findings.
The report presents a clear, impartial conclusion supported by evidence, without bias or personal opinion.

Step 7 – Follow-Up

Karapiti can provide support with next steps following the investigation, including communication of findings, process reviews, or recommendations to prevent similar issues in the future.

Why a Structured Process Matters

Following a clear, fair process ensures investigations are credible, defensible, and respectful.
It protects the rights of all participants and helps organisations move forward with confidence, clarity, and integrity.